Warranty conditions
DEAR CUSTOMER,
We thank you for purchasing this product and hope it meets your expectations. Before starting to use our product, please carefully read the installation instructions, which are provided in the technical manual.
WARRANTY TERMS
The manufacturer guarantees that the equipment of this product will function properly during the warranty period. If any defects in the equipment are found during the warranty period, they will be repaired free of charge at authorized service centers or at the factory. Free repair is performed only upon presentation of the warranty card along with the original invoice or receipt received by the buyer from the seller.
The warranty is valid ONLY if the following information is indicated on the warranty card or purchase invoice:
(a) buyer’s name or company name
(b) seller’s name and address
(c) name and serial number of the purchased product model
(d) date of product purchase.
The service center reserves the right to refuse warranty repair if this information is not provided in full or has been altered or changed after the buyer purchased the product from the seller. Upon receiving a faulty product, the service center identifies the malfunction and its causes and decides whether the product meets the requirements of the warranty conditions. The service center determines the method of repair – to repair the faulty product or replace it with another product of equivalent quality to the faulty product.
1. Warranty Period
This standard 36-month warranty is valid from the day the buyer purchases this product, as determined from the aforementioned documents. Some products may have a longer warranty period, which will be specifically indicated in the product manual, contract, or invoice.
2. Warranty Repair
Warranty repair is performed at authorized service centers or at the factory located at Parko g. 29, Avižienių k., LT-14198 Vilniaus r., info@enimlighting.com, tel. +370 5 272 2425. If there is no authorized service center in your city, please contact the product seller or the manufacturer directly.
Manufacturer’s warranty obligations do not include any transportation, disassembly, or assembly of the product, as well as any direct or indirect losses incurred by the buyer due to a faulty product. The buyer is responsible for delivering the warranty product to the warranty service location. The buyer covers all expenses related to the safe transportation of the product to and from the service center. If the product is exported to another country, in order for the warranty conditions to apply, the product must be returned to the country where it was purchased.
3. Limitations
The warranty does not cover and does not include the following actions and expenses:
• regular inspection, maintenance, and routine repair or replacement of worn parts.
• consumables.
• any software.
• defects caused by changes made without the manufacturer’s consent.
• expenses incurred by service centers in modifying or adapting the product to comply with technical or safety standards applicable in a specific country, or any other expenses incurred in adapting the product to specific specifications after the product has already been delivered.
• damage resulting from the product not meeting the standards or specifications of a specific country other than the purchasing country.
Warranty repair will not be carried out if the damage or defects arise from:
• improper use, excessive loads, or operation of the product without following the instructions provided in the respective user documents, as well as improper storage, dropping, or strong impacts.
• if the equipment was mechanically, thermally, or electrically damaged due to the fault of the BUYER after the equipment was transferred.
• corrosion, dirt, water, or sand.
• repair, modifications, or cleaning performed by a non-authorized service center.
• use of unsuitable spare parts, software, or consumables for the product. Suitability is ensured by using manufacturer-recommended consumables.
• connecting the product to equipment whose connection the manufacturer has not authorized.
• incorrect connection or assembly of the equipment.
• if the malfunction occurred due to voltage fluctuations.
• damage to the device’s warranty seals.
• accidents or events or any other reasons beyond the control of the manufacturer, including but not limited to lightning, water, fire, civil unrest, and improper ventilation.
4. Miscellaneous
Repair may be delayed if it is carried out in a country other than the one where the product was purchased, due to the fact that the product is not yet sold or is sold with a model specifically tailored for that country. As a result, certain spare parts necessary for the product may not be available in the country where the product is being repaired.
This warranty does not affect the rights of the buyer granted to them by applicable state laws, nor does it limit the consumer’s rights to assert claims against the seller as stipulated in the purchase-sale agreement. If a particular case is not provided for in state laws, the consumer may only assert claims under the terms of this warranty, and UAB “ENIM” and its subsidiaries are not liable for any indirect damages resulting from a breach of the defined or implied warranty provided for this product.
For detailed warranty terms provided in specific countries, please contact the nearest UAB “ENIM” representative.
Warranty terms are subject to change without prior notice.
Contact: warranty@enimlighting.com
Warranty terms updated on 2024-05-03
